Question 1

How long has Maids 2000 been in business?

Accepted Answer

Maids 2000 was founded in 1988, making us the longest-running, wholly-owned maid service in the Inland Empire with 38+ years of trusted service.

Question 2

Do your employees have experience?

Accepted Answer

All of our employees are professionally trained in our own facilities with periodic ongoing training. We are proud to say we have many team members who have been with us for over 10 years.

Question 3

Are you bonded and insured?

Accepted Answer

Yes. We carry $1,000,000 in liability insurance, a $100,000,000 workers' compensation policy, and a $25,000 bond on all employees for your complete protection and peace of mind.

Question 4

Do you charge for travel time?

Accepted Answer

No. We never charge for transit time or fuel. Your quote covers only the cleaning service itself.

Question 5

Do you require contracts?

Accepted Answer

No. We never require service contracts. Our flexible scheduling lets you book weekly, bi-weekly, monthly, or one-time cleanings with complete freedom.

Question 6

What cleaning products do you use?

Accepted Answer

We use eco-friendly, non-toxic, biodegradable cleaning products that are safe for your family, pets, and the environment—with virtually no odor.

Question 7

Do you charge hourly or flat rate?

Accepted Answer

Our estimates are based on a flat rate fee unless you prefer an hourly rate for a shorter period of time. We provide free in-home estimates.

Question 8

How many people do you send?

Accepted Answer

We typically send a team of two or more professionals to complete your cleaning efficiently. We never send a single employee.

Question 9

What are your hours of operation?

Accepted Answer

We are open Monday through Friday, 8:00 AM to 5:00 PM. We make exceptions on Saturdays for first-time or initial cleanings.

Question 10

Do you offer carpet and window cleaning?

Accepted Answer

Yes. We offer professional truck-mounted carpet steam extraction and comprehensive window cleaning (inside and outside, including screens and tracks).

Question 11

Do you supply all equipment and products?

Accepted Answer

Absolutely. We bring top-of-the-line equipment and eco-friendly cleaning products to every appointment. You don't need to provide anything.

Question 12

Do you offer any discounts?

Accepted Answer

Yes. First-time customers receive $30 off their first service, and the 5th cleaning is free when you become a regular weekly or bi-weekly customer. We also run seasonal promotions.

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